If you need an item Next Day, 2 - 3 Days then please either call us at 1-800-560-1623 or email us  equus17@comcast.net to make a request. Otherwise, please allow up to 14 - 21 Business Days to receive your order unless you specify otherwise.  Some delays may be in part due to custom fittings, inventory availability and weather conditions.  Shipments are made only on business days.   

Authorized returns will be issued a full credit if they were less than $75.00. For orders over $75.00 that received FREE SHIPPING a 10% restocking fee or $10.00, whichever is greater.

CANCELLATIONS: If for any reason you need to CANCEL an Item(s) for your Order. Please notify us by email so we can issue you a Cancellation Number by email. 

ALL RETURNS - Must have a Return Authorization Number #.  Please call or email for a return authorization number. We have the right to refuse your return/exchange, or to charge a 20% Retocking Fee. Items MUST BE IN BRAND NEW CONDITION with ALL TAGS, protective bags/packaging. 

Saddle Returns: If a saddle needs to be returned, you must notify Equus Unlimited of the return with-in 7 days of receiving the saddle to request a Return Authorization. A 5% Restocking Fee will be implemented for all return saddles. The saddle must be returned in the condition that it was received, otherwise a damage fee may be applied. On English saddles, please wrap the leathers and stirrups in a non-abrasive material such as a sock, to protect the saddle from marks.

Tall Boot Returns - Tall boots are subject to a 10% restocking fee.

We ship to the United States UPS Ground or USPS Priority Mail.  We do provide INTERNATIONAL SHIPPING via USPS International Priority for countries outside the United States.  You must have physical address to receive delivery unless specified to us in writing or by phone. Additional Shipping charges will added as a special shipping fee if Wrong Address is given by customer.

NON RETURNABLE ITEMS We can not accept  Undergarments, Personalized, Closeout, Custom or Special Order items for return. Bits, Books, Supplements,  Shampoo's etc. are Non-Refundable.

Please use some form of protection when assuring fit. Do not try items directly on your horse. Use plastic, a sheet, or some form of protection so the item will remain clean and undamaged. It is your responsibility to make sure the item size, color, and fit is correct. We are not responsible for damage to the item or injury to the animal if you did not size/fit the item correctly.

BIT RETURN POLICY - For Health reasons we cannot accept any bit for return.

HORSE BLANKET RETURN POLICY - For Health reasons we are unable to accept dirty blankets. Please try your new blanket over a clean sheet. If it does not fit we will be happy to provide an exchange, credit, or refund of the clean blanket.