SHIPPING CHARGES
$0 - $25 $6.95
$25.01-$50 $8.95
$50.01 - $75 $9.95
$75.01- $100 $11.50
$100.01- $150 $14.50
$150 + Free Shipping
RETURN POLICY
We have a 14 Day Return Policy (7 Days for Saddles - 5% Mandatory Restocking Fee for Saddles) in which all reciepts MUST be accompanied with the product when returned. A 20% Restocking fee will be charged for any items returned after 14 days from the delivery date you receive your order. Shipping Charges are not refundable.
If you need an item Next Day, 2 - 3 Days then please either call us at 1-800-560-1623 or email us to make a request. Otherwise, please allow up to 2 - 4 weeks to receive your order unless you specify otherwise. Some delays may be in part due to custom fittings, inventory availability and weather conditions. Shipments are made only on business days. Custom orders may take up to 12 weeks.
We ship to the United States UPS Ground or USPS Priority Mail. We will Provide INTERNATIONAL SHIPPING for PayPal Orders Only for orders 5 lbs or less. You must have physical address to receive delivery unless specified to us in writing or by phone.
Additional Shipping charges will added as a special shipping fee if Wrong Address is given by customer.
NON RETURNABLE ITEMS We can not accept personalized, closeout, custom or special order items for return. Bits, Books,Video's, Supplements, Shampoo's etc. are Non-Refundable.
Please use some form of protection when assuring fit. Do not try items directly on your horse. Use plastic, a sheet, or some form of protection so the item will remain clean and undamaged. It is your responsibility to make sure the item size, color, and fit is correct. We are not responsible for damage to the item or injury to the animal if you did not size/fit the item correctly.
Saddle Returns: If a saddle needs to be returned, you must notify Equus Unlimited of the return with-in 7 days of receiving the saddle to request a Return Authorization. The saddle must be returned in the condition that it was received, otherwise a damage fee may be applied. On English saddles, please wrap the leathers and stirrups in a non-abrasive material such as a sock, to protect the saddle from marks. Marks on the billets from girthing the horse are to be expected.
BIT RETURN POLICY - For Health reasons we cannot accept any bit for return that has been in contact with an animal's mouth.
HORSE BLANKET RETURN POLICY - For Health reasons we are unable to accept dirty blankets. Please try your new blanket over a clean sheet. If it does not fit we will be happy to provide an exchange, credit, or refund of the clean blanket.
